Answers to Your Questions about the Emergency Department
What happens when I arrive?
The triage nurse:
- Determines how serious your condition is and what further evaluation is needed.
- Asks you what symptoms or events led you to the emergency department.
- Asks about your medical history, medications, allergies and immunizations.
- Measures your temperature, heart rate, blood pressure and weight.
- May give you medication for fever or pain.
- May order X-rays.
Will I have to wait to see a nurse or a physician?
We strive to see you promptly. Waiting times may increase when trauma patients or seriously ill patients arrive unexpectedly.
Will I be allowed to have visitors?
Yes, generally, but limited to one. We aim to keep your loved ones informed and to allow one of them to be with you.
How and when do I pay for treatment?
If you have insurance you will pay your copayment at the time of your visit and will be billed later for any balance due after insurance. If you do not have insurance, you may be required to pay for your care at the time of the visit. You will also receive a bill from the physician and other specialists. Financial assistance is available.
Will I receive care instructions before I leave?
Yes, and you are also encouraged to arrange follow-up appointments with your regular physician.
Keep a complete list of your medications with you.
Universal Medication Form (English)
Universal Medication Form (Spanish)