Your Rights and Responsibilities


Patient with Doc

As a patient, you have the right to respectful and considerate care.  In addition, there are specific rights and responsibilities you have during your visit.

 

You have the right to:

  • be informed of the organization’s rules and regulations as they apply to your conduct.
  • expect privacy and dignity in treatment consistent with providing you with good medical and psycho-social care.
  • receive considerate, respectful care at all times and under all circumstances.
  • expect prompt and reasonable responses to your questions.
  • know who is responsible for authorizing and performing your procedures or treatments.
  • know the identity and professional status of your caregivers.
  • know what patient support services are available, including access to an interpreter if language is a problem.
  • have access, request amendment, and obtain information on disclosures of your medical records,  according to organizational policy.
  • be informed of the nature of your condition, proposed treatment or procedure, risks, benefits and prognosis, and any continuing healthcare requirements after your discharge in terms you can understand.
  • be informed of medical alternatives for care or treatment. ü refuse treatment, except as otherwise provided by law, and to be informed of the consequences of your refusal.
  • The organization prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identification or expression.
  • know if the medical treatment prescribed for you is for experimental purposes and to give your written consent to participate if you choose. ü participate in the decision-making process related to the plan of your care.
  • have access to professionals to assist you with emotional and /or spiritual care. ü exercise your cultural and personal values, beliefs and preferences and spiritual beliefs as long as they do not interfere with the well-being of others, or the planned course of any medical care.
  • participate in the discussion of ethical issues that may arise.
  • express concerns regarding any of these rights in accordance with the grievance process.
  • formulate Advance Directives and appoint a surrogate to make health care decisions on your behalf to the extent permitted by law. ü you have the right to know when something goes wrong with your care.
  • you have the right to get an up-to-date list of all of your current medications.
  • you have the right to be free from restraints of any form that are not medically necessary. 
  • have your pain assessed and managed appropriately.
  • have a family member, friend, or other individual be present for emotional support.
  • review your bill, have the information explained to you, and get a copy of the bill.

 

You are responsible for:

  • providing accurate and complete information to your health care providers about your present and past medical conditions and all other matters pertaining to your health.
  • reporting unexpected changes in your condition to your health care providers.
  • informing your health care providers whether or not you understand the plan of care and what is expected of you.
  • following the treatment plan recommended by your health care providers.
  • keeping appointments and, if you cannot, notifying the proper person. ü knowing the consequences of your own actions if you refuse treatment or do not follow the health care providers’ instructions.
  • being considerate of the rights of others and to follow organizational policy and regulations regarding care and conduct. meeting financial commitments.

 

Complaint resolution:

You have the right to lodge a grievance. 

Please contact Rita Brown our Patient/Family Advocate at 522-5172, or Pat Foulger our VP of Quality at 522-5111 or write to her at:

Beaufort Memorial Hospital

955 Ribaut Rd, Beaufort, SC 29902

BeaufortMemorialComplaints@bmhsc.org

You can contact the State agency directly. You can call S.C. Department of Health and Environmental Control at 800-922-6735 or write to them at:

2600 Bull Street

Columbia, SC 29201.

You can call The Carolinas Center for Medical Excellence at 800-922-3089 or write them at:

246 Stoneridge Drive

Suite 200

Columbia, SC 29210.

  You can call The Joint Commission at 800-994-6610 or write to them at:

One Renaissance Blvd.

Oakbrook Terrace, IL 60181

Complaint@jointcommission.org

 

Una copia de sus Derechos y Responsabilidades como Paciente en Español está disponible a petición


Find a Provider